Can I use
my own pictures/art?
Absolutely, we encourage the use of your own art
and photographs.
Please note, we are a family run business
and will not reproduce offensive images.
Are there any additional
fees to use my own pictures/art?
No, not unless you have
requested us to touch up your photos
(scratches etc.)
We charge $50/hour for artwork touch up. Each individual piece
is different, so please contact us about your
specific project needs.
What are the best pictures to use to
make a decorative tile product or wall hanging?
You'll want to choose
images that are IN FOCUS and have a simple background. Please
see our Successful Imaging Page for more details.
What size picture is best
and how do I know if my digital image is big enough for the
product that I want?
We can use your actual photograph (3
x 5 up to 8 x 10) or a digital image.
If you have a digital
image that you want to use, please see our
Successful Imaging
Page
for a
full discussion on file size
limitations.
I saw a picture in a
magazine/book/calendar that I love, can we use
that?
Most of the time, we can not use an image
that is in a published document. Rights to images in magazines
published after 1922 usually belong to either the magazine or
to the photographer who took them. If you wish to have a
copyrighted image reproduced you will need to arrange with the
owner of the copyright to obtain permission to have it
reproduced.
I have a picture from a professional
photographer, can I use that?
You can use the picture
ONLY if you have written permission from the photographer.
Most photographers do not offer the products that
we
offer and are often happy to give their
permission. Sometimes, the photographers will not give their
permission. The original photographer
has the final
answer. A fee may have to be paid to the photographer for the
use of their image.
Can I have multiple images or photos
on one wall hanging or tiles?
Yes, collages are a wonderful way to
decorate your custom tiles or
wall hangings.
Can my photo be enlarged and made into
various sized wall hangings composed of many tiles or
stones?
Yes! We can enlarge your photo or art and make it
into a variety of sizes and shapes. We can even help you
figure out what sizes would look best in your space if
needed.
I have a design I created myself, can I send it to
you to have it put on a wall hanging?
Sure! We love to help
designers and artists by rendering their images and designs on
new media.
Will my wall hanging look exactly like the image I
submitted?
Art To Be Square strives to produce the highest
quality image reproductions. Color reproduction will vary
slightly based on the tile body selected for your project. If
we feel we cannot achieve satisfactory results, we will
contact you to discuss.
How do I mail my photograph or art to
you?
You can email us a digital file, send a digital
file on CD, or mail us an
original photo or art
piece.
Will I get my photograph/art
back?
Yes, we use your original to scan only. Your
original is not damaged in any way and will be returned to you
with your order.
How do you get the image on the
tiles?
We use a heat transfer process called Dye
Sublimation. During the heat transfer process, the molecules
of the sublimation dyes turn from a solid to a gaseous state
and penetrate the surface of the tiles. When the tile cools,
the dyes return to their solid state and are permanently
impregnated into the tile.
Does this process destroy or damage my printed photo
in any way?
Not at all! All we do with the photo you provide is
scan it, If you already have a high resolution picture on your
computer, we will be happy to use that too. Photos on CD can
be used as well.
Can I supply you with my
tiles?
The process that we use requires the use of
specially coated tiles, so we can not use tiles that you or
your tile store provide. We currently have many different
types of tiles available in different sizes to fit your needs.
See our Tile
Specifications Page for the recommended uses for each type of tile
and the sizes available.
I see a wall hanging format that
I like, but I need it in a different size, what do I
do?
If you need a custom sized wall haging, please call us at
1.800.579.1423 or
contact
us be email.
While most images can be cropped to fit most wall hanging sizes, some
cannot, due to the proportions of the artwork. When you call
us, we can discuss your specific project and needs with you to
determine how we can help you.
I'm not sure which tile
type to order - what do I do?
Please see our Tile
Specifications Page. This page gives details of each of the tile
types and their suggested uses. If you are still unsure, call and we'll discuss your
specific project to determine the best choice for you. 1.800.579.1423 or
contact
us by email.
Do you have bull-nosed or finishing tiles
available?
No, our special tiles only come with
unfinished edges. We suggest that if you plan to use your
mural in a backsplash, you can either finish the mural piece
with coordinating colored tiles that are bull-nosed or use a
framing tile to frame the mural. We do offer mounting and
framing (wood frames) as an additional service for wall
hangings.
What is included in the price of the
tile wall hangings?
The price of the wall hanging includes: The
tiles that make up the mural - each with a grid number marked,
a grid layout, installation and care tips.
What is not
included in the price of the tile wall hangings?
Extra charges
include additional sample tiles, mounting, framing and
shipping.
I want to pay by a personal check, will you accept
that form of payment?
yes, however, it will delay the
shipment of your product. Unfortunately, due to past
experience, we must hold the product until the check
clears.
How long will it take to receive my tile or wall hanging?
We can usually process and ship your order within
4-6 weeks.
Can I get a rush order?
If you have a deadline,
just call us at 1.800.579.1423 or contact us by
email,
and for an
additional fee, we can rush your
order.
How do the tiles arrive for a mural
order?
If mounting and framing are not desired,
the tiles are all numbered on the back with a grid number - a
grid layout is also given explaining the simple numbering
system. Depending on the size of the project, the tiles are
double boxed or the tiles are wrapped in bubble wrap and then
boxed.
Do you install the tiles?
No. Since we ship our
tile wall hangings all over the country, we do not offer installation
services. If you are handy, you can install the tiles
yourself,
if you are not, you can hire a local professional
to help you. We are happy to answer any questions that the
installer may have. We also send the wall hangings to you with the
backs numbered -- so the installer can put together the
"puzzle" with ease. Please note, use un-sanded, waterproof
grout when you are installing the
tiles.
Are the wall hangings returnable?
No. Every wall hanging is made
to order and they are not returnable. In the rare occasion
that there is a defect, we will fix the defect
for you.
I broke one of my tiles, what do I
do?
We can replace a single tile from your
order – Just call us at
1.800.579.1423 and let us
know which tile number you need (from the grid) and we are
happy to replace the tile for you.
What if a tile is damaged
during shipping or installation?
If your tiles
are damaged during shipping, call us at 1.800.579.1423 or contact
us by email within 3 business days and we will ship you a new one
at our expense. You must keep the damaged tiles and
packaging so that it can be inspected by the shipping company.
If a tile is broken during installation we can reproduce that
individual tile for you at our regular
price.
Can I use my single tiles as trivets or
coasters?
The glossy ceramic tiles will scratch so we suggest
using a glass tile, matte finish or stone tile for these types
of applications.
Will my tiles fade if there are used
in my kitchen or bathroom?
No, your tiles should not fade if
placed in the home out of direct sunlight. Exposed to indoor
fluorescent or incandescent lighting will not cause the
tiles to fade even after years and
years.
Can the tiles be used outside?
The tile
coatings and the inks are improving all the time. We belong to
many associations so that we can offer the best tiles to our
clients. Right now, there are no recommended tiles for outdoor
use, however, some customers have used the tiles vertically
outdoors in shaded areas and have not had any problems. The
inks, however, are not completely UV stable and can/will fade
in direct sunlight. Using the tiles outdoors is not
recommended at this time but may be done at your own
risk.
How should grouting be done?
Use a non-sanded grout
such as “Polyblend Non-Sanded.” Use a grout float with a
rubber face to spread grout over tiles. Ask your tile
installer about grout color suggestions. Selecting grouting colors
is difficult because of the many colors in the image so
something neutral in a color that most pleases you is
best.
Seal the grout lines with a penetrating
sealer such as TileLab 4Care Penetrating Sealer, Grout &
Tile Sealer by Custom Building Products available at most
hardware stores. Avoid using sealers with high gloss or a
built-in finish.
For tumbled marble tiles, you
would apply the sealer to tile surface and grout lines to
avoid water damage.
How do I care for my tile wall hanging once I have
it installed?
For the matte tiles, you can clean them
with any non-abrasive cleaner. The glass tiles can be cleaned
with any type of glass cleaner. The gloss tiles should only be
dusted - if cleaning must be done use a cleaner and a cloth
that you would use on fine crystal and fine silver. The
tumbled can be cleaned with any household
cleaner.
Will you work with my builder or interior
designer?
Absolutely. We love working with other industry
professionals. We work with builders and interior designers
all the time.
Do you sell your products
wholesale?
Yes, if you are a registered reseller with a tax ID number. Please contact us
for wholesale pricing and terms.
I am a professional sales
rep. Are you interested in representation?
Yes, absolutely. If you
are a professional sales rep and want to represent us, please
contact
us for
more information.
I have some questions/suggestions for
you. Can I contact you about them?
Absolutely! We pride
ourselves on personal customer service, and our customers are
of the utmost importance to us. Please feel free to
Contact
us via email or call us toll free at 1.800.579.1423.
I see you have pictures of Tile Wall Hangings installed. Can I
send you a photograph of mine
installed?
Yes ! We would love to add your
pictures of your tile mural installation to our
website!
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